Returns & Refunds

Check the terms before purchasing

The business has not yet supplied its return window, eligibility conditions, or refund process. Ask for written return and cancellation terms for your specific purchase before placing an order.

Details to confirm

• The return request deadline and when that period begins.
• Required item condition and any exclusions.
• The return address and instructions.
• Who pays return shipping and insurance.
• Refund method, processing time, and any disclosed fees.

Request help

Email your order reference, contact details, and a description of the issue. For an incorrect or damaged item, include photographs where available. Confirm the return instructions before sending a gemstone.

Your rights

This draft does not impose a no-refund rule or limit rights provided by applicable law. The final policy must be consistent with the business’s actual practices and applicable requirements.